lb18 Terms and Conditions

1. General Information and Introduction

lb18 is an online gaming and sports betting platform operated for players in Bangladesh. These terms and conditions ("Terms") apply to the lb18 website, mobile app and all related services. Accessing the website, creating an account or using any service will be taken as full acceptance of these Terms.

lb18 offers various gaming services on its platform, including slots, live casino, fishing games and sports betting. Use of all these services is subject to the terms described below.

For a general introduction to our platform, you can read the lb18 About Us page.

2. User Eligibility and Age Requirement

2.1 Age Requirement

To create an account on lb18 and participate in any gaming or betting activity, users must be 21 years of age or older. All services on this platform are strictly prohibited for anyone under 21. Providing a false age when creating an account will result in account termination and the associated balance may be forfeited.

2.2 Geographic Restrictions

lb18 is operated primarily for users in Bangladesh. Residents of regions where online gaming is prohibited or restricted must not use this platform. Users are solely responsible for confirming that use of this service is lawful from their location.

2.3 One Account Policy

Each individual may create only one account. If multiple accounts belonging to the same person are found, all of them will be closed and all bonuses and deposited funds may be cancelled. lb18 monitors attempts to create multiple accounts strictly.

• A national identity card or passport may be requested for age verification.
• If the information provided is false or incomplete, account verification will be put on hold.
• Withdrawals may be delayed until identity verification is complete.

3. Account Registration and Management

3.1 Registration Process

Providing accurate and up-to-date information is mandatory when registering on lb18. Name, date of birth, mobile number and contact address must all be entered correctly. If any information needs to be changed later, please contact customer support.

3.2 Account Security

Users must keep their account password completely confidential and must not give access to any third party. Use a strong password and change it regularly. If you suspect unauthorised access to your account, notify lb18 customer support immediately.

The user bears full responsibility for all activity carried out through their own account. lb18 is not liable for any loss resulting from third-party access.

3.3 Account Suspension and Closure

lb18 reserves the right to temporarily or permanently close any account in the following circumstances:

1. A breach of these terms and conditions.
2. Evidence of fraudulent or deceptive activity.
3. Evidence of operating multiple accounts.
4. Attempted abuse of the bonus system.
5. Legal or security-related reasons.

4. Financial Transactions — Deposits and Withdrawals

4.1 Deposit Terms

The minimum deposit amount on lb18 is ৳200. Deposits can be made via bKash, Nagad, Rocket and bank transfer (including Dutch-Bangla Bank, BRAC Bank and Islami Bank). Only payment methods registered in the user's own name may be used — deposits from another person's account are not permitted.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳800. Withdrawal methods: bKash, Nagad, Rocket and bank transfer. Withdrawal requests are generally processed within 5–30 minutes, though this may take longer if identity verification is incomplete.

The same method used for the deposit is generally required for withdrawal. Additional verification may apply for withdrawal requests using a different method.

4.3 Financial Security

lb18 protects users' financial information with SSL encryption. If a suspicious transaction is detected on the platform, lb18 may temporarily hold the transaction for security verification.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New members are eligible for a 100% bonus on their first deposit, up to ৳8,000. A 25x wagering requirement must be completed before the bonus amount can be withdrawn. For example: depositing ৳1,000 earns a ৳1,000 bonus — total balance ৳2,000; to withdraw the bonus, ৳1,000 × 25 = ৳25,000 in wagering must be completed.

5.2 Other Promotional Offers

lb18 runs various promotions regularly, such as the lb18 Weekly Reload Bonus (50% bonus, up to ৳5,000, 20x wagering), lb18 Friday Festival Bonus (75% bonus, up to ৳8,000, 25x wagering) and the lb18 Cricket Bonus (60% bonus, up to ৳6,000, 18x wagering). Each bonus has its own specific terms and a minimum deposit of ৳200 applies to each.

5.3 General Bonus Terms

• Each bonus offer applies only once per customer, household, address or device.
• A bonus may only be usable on specific games — see the offer details.
• Winnings earned through a bonus cannot be withdrawn before the wagering requirement is met.
• If a withdrawal of deposited funds is requested before wagering is completed, the bonus will be cancelled.
• lb18 reserves the right to modify, suspend or cancel any bonus offer.
• If abuse of the bonus system is proven, the account may be closed.

6. Gaming Rules and Fair Play

6.1 Gaming Service Terms

These terms apply to the use of all slots, live casino, fishing games, sports betting and other services offered on lb18. Separate rules may exist for specific games or sections, and these will be stated in the relevant section.

6.2 Technical Errors

If a game is interrupted mid-session due to a technical issue or disconnection, lb18 will resolve the matter in accordance with its stated policy. If a server crash or network issue affects a game result, lb18's decision will be considered final.

6.3 Prohibited Activities

• Using software, bots or automated methods to play games.
• Attempting to interfere with the platform's security systems.
• Disturbing or harassing other users.
• Using the platform for money laundering or illegal financial activity.
• Placing bets related to match-fixing in sports betting.

7. Responsible Gaming Commitment

lb18 places the highest priority on responsible gaming. We believe gaming should be a form of entertainment only — never a substitute for income. Reading our Responsible Gaming Guidelines will give you detailed information on safe gaming.

7.1 Self-Control Tools

lb18 provides users with deposit limits, loss limits and the option to take a temporary break. Contact customer support to use these features.

7.2 Self-Exclusion

If a user feels that gaming is having a negative effect on their life, they can request that their account be closed for a set period. Contact lb18's 24/7 live chat or email for this.

8. Privacy and Data Protection

lb18 follows a strict policy on collecting, storing and using users' personal information. Data is collected only for the purpose of providing services, ensuring security and meeting legal obligations. Details on the transfer of information to third parties are described in our Privacy Policy.

8.1 Use of Cookies

The lb18 website uses cookies to improve its services. By using the site, you are accepting the cookie policy. Cookies can be disabled in browser settings, though this may limit some services.

8.2 Third-Party Services

lb18 uses certain third-party services (payment providers, game developers). These parties receive only the information necessary to provide their services and may not use it for any other purpose.

9. VIP Programme and Cashback

lb18's VIP programme has four tiers: Bronze, Silver, Gold and Platinum. Weekly cashback is available at each tier: up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold and 0.8% at Platinum.

Cashback is calculated on the week's net loss (total losses minus total winnings). Example: a Gold member with a net loss of ৳20,000 in a week receives ৳20,000 × 0.6% = ৳120 cashback.

9.1 Tier Change Terms

A user's VIP tier may change based on gaming activity and regularity. The tier may decrease after a certain period of inactivity. Contact customer support for any questions about VIP benefits.

9.2 Cashback Payment Terms

• Cashback is paid once per week.
• Cashback is added directly to the account and there is no wagering requirement.
• Cashback will not be paid if the account is suspended.

10. Customer Support and Complaints Process

10.1 Support Methods

lb18 offers 24/7 customer support. Assistance is available via live chat and email in both Bengali and English. For answers to common questions, you can visit our FAQ section.

10.2 Complaint Submission Process

If you have a complaint, contact us via live chat first. If the issue is not resolved, send the details by email. After a complaint is submitted, lb18 will work to resolve it as quickly as possible.

10.3 Support Limitations

lb18 will never ask for personal account information by phone or on social media. Please do not share your login details or OTP with anyone you do not know.

11. Limitation of Liability and Disclaimers

11.1 No Guarantee of Uninterrupted Service

lb18 always works to provide a quality service, but the service may be temporarily unavailable due to server maintenance, technical issues or external factors. lb18 is not obligated to provide compensation for such interruptions.

11.2 Liability for Gaming Losses

The user bears full responsibility for any financial losses incurred through gaming or betting. lb18 is not liable for any gaming losses. lb18 is also not liable for issues caused by third parties (payment providers, internet services).

11.3 Changes to Terms

lb18 reserves the right to change these terms and conditions at any time. Updated terms will be published on the website after any change. Continued use of the site after a change will be taken as acceptance of the new terms.

12. Applicable Law and Dispute Resolution

12.1 Interpretation of Terms

If a dispute arises over the interpretation of any clause in these terms, lb18's interpretation will be considered final. If the terms exist in both Bengali and English, the Bengali version will take precedence in the event of a dispute.

12.2 Severability

If any clause of these terms is found to be invalid or unenforceable, the remaining clauses will remain fully in effect. Any delay or failure by lb18 to enforce a clause will not be treated as a waiver of that right.

12.3 Entire Agreement

These terms and conditions, the privacy policy and related policies together form the entire agreement between lb18 and the user. Any previous oral or written agreement is superseded by these terms.