lb18 Privacy Policy
Protecting your personal information is our highest priority. This policy explains in detail how lb18 collects, uses, and keeps your data secure.
Introduction and Scope
Last Reviewed: January 2025This Privacy Policy ("Policy") applies to all services provided on the lb18 platform. When you visit the lb18 website, open an account, place bets, or use any other service, the terms of this Policy apply to you.
lb18 believes that user privacy is a fundamental right. We therefore maintain full transparency in how we collect and use information. Reading our Terms and Conditions will give you further details about the service terms under which this Policy operates.
If any changes are made to this Policy, a notice will be published on the website and, where applicable, registered users will be informed by email. Continuing to use the platform after a revised Policy is published will be taken as your acceptance of the updated terms.
Please read this Privacy Policy in full before using any service on lb18. This platform is for users aged 21 and above only.
What Information We Collect
Certain information is necessary to provide services on the lb18 platform. This information is collected in two main ways: what you provide directly, and what is recorded automatically while you use the platform.
2.1 User-Provided Information
Information you provide during registration and account management:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Bangladeshi identity document details (NID / Passport) — for identity verification
- Address and nationality
- Financial transaction details: bKash, Nagad, Rocket, or bank account number
2.2 Automatically Collected Information
Some information is collected automatically while you use the platform:
- IP address and device identifier
- Browser type, operating system, and screen resolution
- Session duration and pages visited
- Game play history and betting patterns
- Login time, location data (if permission has been granted)
2.3 Information Received from Third Parties
For identity verification, fraud prevention, and payment processing, we may use approved third-party services, such as:
- Payment service providers (bKash, Nagad, Rocket, and banks)
- Identity verification agencies
- Anti-fraud services
Purpose of Data Use
lb18 uses user information only for specific and lawful purposes. Each purpose and its legal basis are clearly set out in the table below.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Registration, login, profile updates, and password recovery | Contractual necessity |
| Identity Verification | Age confirmation (21+) and identity authentication | Legal obligation |
| Financial Transactions | Deposits, withdrawals, and bonus payments | Contractual necessity |
| Security | Fraud detection, account protection, and monitoring of unusual activity | Legitimate interest |
| Customer Support | Providing assistance via live chat and email | Contractual necessity |
| Responsible Gaming | Setting betting limits and identifying potentially problematic behaviour | Legal obligation and legitimate interest |
| Marketing Communications | Sending offers, bonuses, and promotional messages (with consent only) | User consent |
| Platform Improvement | Improving service quality, fixing bugs, and planning new features | Legitimate interest |
We will never use your information for any purpose not stated here. If a new purpose for using your information arises, you will be notified in advance and, where required, separate consent will be obtained.
Data Storage and Security Measures
To keep your personal information secure, lb18 applies industry-standard technical and organisational security measures. All our data transmissions are protected by SSL (Secure Sockets Layer) encryption.
Encryption
All sensitive data — passwords, payment information, and identity document data — is stored using strong encryption algorithms. TLS technology is used during data transfer.
Access Control
Access to your information is granted only to staff who need it for their specific role. Every access is logged and audited regularly.
Regular Review
Our security processes are reviewed on a regular basis. Our security team is always ready to identify and resolve any system vulnerabilities promptly.
Data Isolation
Personal information and financial information are stored in separate, secured environments. This limits the potential impact in any unforeseen situation.
Data Retention Period
Your information is retained for as long as your account remains active. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations, resolve disputes, or prevent fraud. After the defined period, information is securely deleted or anonymised.
Data Sharing Policy
lb18 never sells your personal information to third parties or transfers it for commercial purposes. However, sharing information is necessary in certain situations.
5.1 Permitted Data Sharing
Information may be shared in the following circumstances:
- Service Partners: Selected partners for payment processing (bKash, Nagad, Rocket, and banks), identity verification, and technical support — only the information strictly necessary for their work.
- Legal Authorities: In response to lawful requests from authorities under applicable law in Bangladesh.
- Fraud Prevention: With specialist services investigating suspicious activity.
- Business Changes: In the event of a merger or acquisition, while ensuring data protection remains intact.
5.2 International Data Transfers
If any information needs to be sent outside Bangladesh, adequate data protection measures are ensured in the destination country or organisation. Such transfers are made only for the lawful purposes described above.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the lb18 website. These help improve your browsing experience and maintain the security of the platform.
Essential Cookies
These cookies are required to maintain login sessions, provide CSRF protection, and support the core functionality of the platform. Disabling them will prevent the site from working properly.
Functional Cookies
These cookies are used to remember your language preference, display settings, and user experience choices. They make each visit more convenient for you.
Analytics Cookies
These collect anonymous statistics to help us understand which parts of the site are used most and where errors occur. No personal information is included.
You can manage or delete cookies from your browser settings at any time. However, disabling essential cookies may prevent some services from being accessible.
Your Rights and Controls
As an lb18 user, you have the following rights over your personal information. To exercise these rights, please contact our support team.
| Right | Description |
|---|---|
| Access | You can request a copy of the information we hold about you. |
| Right to Rectification | You can request that incorrect or incomplete information be corrected. |
| Right to Erasure | In certain circumstances, you can request that your information be deleted (subject to legal obligations). |
| Restriction of Processing | You can ask us to stop using your information for specific purposes. |
| Portability | You can request to receive your information in a common format. |
| Right to Object | You can opt out of marketing communications or object to processing in specific cases. |
| Withdrawal of Consent | You can withdraw consent you previously gave at any time, though this will not affect the lawfulness of any processing carried out before the withdrawal. |
To learn more about your rights and protections relating to responsible gaming, read our Responsible Gaming page. There you will find information about setting account limits, taking a temporary break, and self-exclusion.
When you make a request to exercise the above rights, we will verify your identity to ensure no one can access another person's information. Requests are typically responded to within 30 working days of receipt.
Protection of Minors
lb18 is a 21+ platform. We do not knowingly collect information from any minor. Age is verified during the registration process, and additional identity documents may be requested in cases of doubt.
If you become aware that a minor has registered on our platform, please notify our support team immediately. That account will be closed immediately and the associated information will be deleted.
Third-Party Links and Services
Our platform includes content from game providers such as Pragmatic Play, PG Soft, JILI, and Evolution. These providers operate under their own privacy policies. Responsibility for any information collected through their services lies with the respective provider.
Payment services — bKash, Nagad, Rocket, and bank transfers — are governed by their own data protection policies. lb18 is not responsible for the data handling practices of these payment platforms.
For full details on the general terms and conditions of our services, please see our Terms and Conditions.
Policy Changes & Contact
lb18 may update this privacy policy from time to time. If there are significant changes, a clear notice will be sent to your registered email or displayed on the platform. The date of each change will be noted at the top of this page.
If you have any questions, concerns, or requests regarding this privacy policy or your information, please contact our support team. Our support service is available seven days a week, twenty-four hours a day, in Bengali and English.
Ways to Contact
For privacy-related requests, write "Privacy Request" in the subject line of the email and send it from your registered email address.
For general information about our services, security measures, and lb18, visit our About Us page.