For Ages 21+

lb18 Responsible Gaming

Betting and casino games are a form of entertainment — but they stay healthy only when you are aware of your own limits. lb18 believes that safe and responsible gaming is the foundation of genuine enjoyment.

For Ages 21+ Only

Important: The minimum age to open an account and participate in any betting or casino games on lb18 is 21. No account is activated until age verification is complete.

When Gaming Becomes a Problem

A little awareness can prevent a great deal of harm

Online betting and casino games are an enjoyable leisure activity for many. But in some cases, control can be lost and it can become a habit — one that has a negative impact on a person's financial, family, and mental life. lb18 takes this reality seriously and has put in place various tools and support measures to protect players.

lb18's Terms and Conditions clearly state that every user must provide accurate identity and age information when opening an account, and must monitor their own spending and time. Responsible gaming is not just about following rules — it is about being honest with yourself.

The core principle of responsible gaming is: play for entertainment, not in the hope of winning. The tendency to place more bets in order to recover lost money — known as "chasing losses" — is one of the main signs of a problem. Play within a set budget, and take a break if that budget is exceeded.

Our FAQ section answers a number of questions about responsible gaming, which will be useful for both new and existing players.

Set Your Own Limits

Use lb18's self-control tools to stay safe

Deposit Limit

Set in advance how much you can deposit daily, weekly, or monthly. If the limit is reached, the system will automatically block further deposits.

Deposit Limit

Session Time Limit

Set how long you will play in one session. Once that time is up, the system will alert you and can end the session if needed.

Session Timer

Self-Exclusion

You can request to close your account for a set period (7 days, 1 month, 6 months, or permanent). During this time, you will not be able to log in or place bets.

Exclusion

Loss Limit

Once you have lost a set amount, no further bets can be placed automatically — this helps you avoid major losses. Set this limit yourself and stick to it.

Loss Limit

Reality Check

Every hour or at set intervals, a message will appear on screen showing how long you have been playing and how much you have won or lost. This helps you stay aware.

Reality Check

Cooling-Off Period

If you want a temporary break, you can pause your account for 24 hours to 30 days. During this time, you cannot deposit or bet, but you can still withdraw.

Break Mode

How do you activate these tools?

After logging into your account, go to "Account Settings" or the "Responsible Gaming" section.
There you will find options for deposit limits, session time, loss limits, and self-exclusion.
Lowering any limit takes effect immediately; increasing a limit has a 24-hour waiting period.
Once self-exclusion is activated, it cannot be cancelled before the set period ends — this is intentional.
For assistance at any time, contact lb18's 24/7 live chat.

Warning Signs of a Problem

If you notice these signs, seek help right away

Exceeding Your Budget

You are spending more than planned, or using money needed for household expenses on gaming.

Chasing Losses

Repeatedly increasing bets to recover lost money — this is the most common sign of problematic behaviour.

Neglecting Family and Work

Gaming is taking time away from family, making it hard to focus at work, or damaging social relationships.

Hiding and Lying

You find yourself concealing how much you play or how much you have lost from family or friends.

If any of the above signs appear in your life, do not ignore them — take action right away. Contact our support team to learn more about your lb18 account and get help with tools to keep yourself protected.

Remember, asking for help is not a sign of weakness — it takes courage to make the right decision.

lb18's Commitment

lb18 is more than a gaming platform — we believe the safety and wellbeing of every player is the highest priority. Our team continuously monitors to ensure no one comes to harm.

Where to Get Help

You are not alone — your family, specialists, and lb18 support are here for you

lb18 Live Chat Support

Live chat support is available 7 days a week, 24 hours a day — in both Bengali and English. To activate self-exclusion, set limits, or close your account, make a request directly through chat.

Contact by Email

If you are not comfortable talking directly, write in detail and send an email. The lb18 support team responds promptly and is ready to assist with all types of requests.

[email protected]

Family and Loved Ones

Let someone you trust in your family know about your situation. Support from those close to you provides strength and helps you make the right decisions.

Professional Advice

Seeing a mental health specialist or counsellor is often the most effective step. Various government and private mental health centres in Bangladesh provide this service.

Support Groups

Talking with others facing the same issue and sharing experiences can reduce feelings of isolation. Various community support groups can help with this.

Emergency Mental Health Support

If you feel the situation is getting out of hand, go to your local hospital or mental health centre. Seeking professional help without delay is the wisest course of action.

Assess Yourself

Ask yourself these questions regularly

One of the most important parts of responsible gaming is being honest about your own behaviour. The questions below will help you examine your gaming habits.

Ask Yourself

Was the amount you spent on gaming last week within the budget you had set in advance?
When you sit down to play, can you stop within the time you set, or does "just a little more" keep extending it?
Are family members or friends concerned about your gaming habits?
Has it ever happened that after losing, you felt irritable or low?
Have you ever tried to recover money lost in gaming by borrowing or taking from money set aside for other needs?

If the answer to any of the above questions is "yes", that is a warning signal. In that situation, take a break, set limits, and contact lb18 support if needed.

Protection of Minors

There is no way for anyone under 21 to play on lb18. Age is verified during account registration, and any account that appears suspicious may be verified at any time.

If there are minors in your household, use parental control software on your devices to prevent them from accessing betting or gaming sites. Never share your account password or PIN with anyone.

lb18's Privacy Policy explains how we keep user information secure and what measures are in place to prevent access by minors.

Keep Gaming as Entertainment

Following a few simple responsible gaming habits means gaming always stays an enjoyable activity. Keep the following tips in mind:

  • Decide before you start how much money and time you will spend.
  • Do not bet while under the influence of alcohol or any other substance.
  • Stop trying to win back losses by placing more bets when you are losing.
  • Never think of gaming as a source of income — it is the cost of entertainment.
  • Take regular breaks and spend time on other activities outside of gaming.
  • If you ever feel you cannot stop playing, activate self-exclusion right away.

Frequently Asked Questions

Answers to common questions about responsible gaming

When you activate self-exclusion, you choose a specific duration — such as 7 days, 1 month, 6 months, or permanent. Your account cannot be unlocked before that period ends. Once it expires, you can contact support to request reactivation, but there is also a review period at that stage.

Yes, lowering a deposit limit takes effect immediately. However, increasing a limit has a 24-hour delay — this is intentional, to prevent impulsive decisions.

Start by having an open conversation with them and sharing your concerns. If they are not willing to seek help on their own, you can email lb18 support to report the situation — we will review the circumstances and help take the necessary steps. Consulting a professional counsellor can also be beneficial in this case.

Yes, during a cooling-off period and in most cases during self-exclusion as well, the balance in your account can be withdrawn. Contact lb18 support for more details.

No. The minimum age on lb18 is 21. Those aged 18 to 20 cannot open an account or play on this platform either. Providing false information during age verification may result in account termination.

The lb18 support team will help you use the platform's safety tools and guide you through setting up self-exclusion or limits. For professional mental health advice or therapy, you will be directed to the relevant specialists.